Job Description

The Supportive Services Program Manager is responsible for the daily successful operation of Supportive Services case management to meet client needs and fulfill the mission of the Client Services Department.  This position requires consistent exercise of discretion and independent judgment.   The Program Manager will provide guidance and counsel to members of the Supportive Services with regard to client needs and interactions.  The Program Manager supervises the Supportive Case Management Team to maximize the efficient operation of the eligibility determination process and provide maximum support to our clients. Full-time plus benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, genetic information, disability, veteran status, sex or age or any other legally protected status.

Skills / Requirements

Bachelor's degree in Social Work or related field

Five or more years case management experience

Two or more years’ supervisory experience

Salesforce experience preferred (or other large CRM system experience)

Exceptional case management skills and knowledge of resources in the community

Ability to work with a diverse clientele who have ongoing social service needs

Ability to monitor and promote compliance with established performance expectations

Superior time management skills with the ability to multi-task difficult, complex cases and situations

Excellent communication skills both written and oral

Reliable transportation

Fluency in Spanish preferred

Remains informed of and in compliance with funding source guidelines as they apply to the decisions and cases of the Supportive Services group

Maintains knowledge and understanding of state and local resources for the elderly and the disabled