Job Description

Meals on Wheels Central Texas is looking for an enthusiastic, out-going, empathetic professional Customer Service Specialist to join our team. Candidates must have a professional phone presence and work well as part of a team. The Customer Service Specialist is responsible for courteously answering a large volume of incoming calls, greeting visitors, and providing assistance to clients, volunteers, donors, and staff. Utilizing effective listening skills, this position will evaluate each call and personally manage the call to resolution. This position plays a critical role in assisting Meals on Wheels Central Texas to meet the needs of the community on a daily basis. Other duties include inventorying and stocking office supplies, maintaining a clean and orderly reception area, and assisting with other administrative duties as needed. Hours are Monday-Friday 10:00 am to 5:00 pm with an hour for lunch. Additional hours are occasionally required depending on the department's needs on any given day. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, genetic information, disability, veteran status, sex or age or any other legally protected status.

Skills / Requirements

High school graduate or GED and one year of general office/clerical experience

Bilingual (English/Spanish) preferred

1 year of customer service experience analyzing and solving customer problems

Experience with multi-line telephone system

Proficient in Microsoft Office and Outlook

Experience with Access and Salesforce databases helpful

Ability to navigate a computer while on the phone

Excellent communication skills, both written and oral

Professional demeanor and phone presence

Must have regular dependable attendance

Good time management

Important Notes

No phone calls please